...if you're going to be in the mail-order business, learn how to process delivery addresses.
Just because there are no buildings taller than three stories in Dodgeball, Wisconsin, doesn't mean that such buildings don't exist elsewhere in the world. But your webmonkeys failed to allow shoppers to input those in the delivery-address widget on your website. Anything longer than 5 Cowtown Ln gets chopped off.
Oh, you know that Special Delivery Instructions thing you put on the web form? Idiots! Apparently, YOU FORGOT TO PRINT THAT ON THE LABEL. So even though I provided the floor number, business name, and an Attn. line, IT DIDN'T MATTER!
So the UPS guy drives to the 52nd St. address, looks up and sees a 60-story building, goes "Wuh?," and chucks the box back into the truck.
And now, I have to call UPS three times to give them the full address (because they're bloody incompetent too), to make sure the damn package gets delivered, and I still can't get any guarantees out of them!
If they can't get the package to me tomorrow, my fourth and final call to UPS will be, "Return the package to the sender," and you, Lands' fucking End, can refund every dime of my money.
Second Day Air my left asscheek.
The Other Joe
Chris McLaren